Last Updated: 2026

Company: Dongguan Yanema Garment Co., Ltd.

1. General Rule

This policy applies to all sample orders, wholesale stock orders, OEM & ODM custom bulk orders placed via our Shopify store.

All custom-made clothing, private label orders, personalized printed/embroidered items are final sale once production is started. No return or refund for change of mind, overstock, poor sales or wrong order selection by buyers.

2. Valid Return & Refund Conditions

We only accept return, exchange, partial refund or remake for factory-side issues:

A. Mass production goods inconsistent with approved pre-production sample in fabric, size, workmanship, accessories, print and embroidery;

B. Obvious manufacturing defects including broken stitching, misaligned cutting, defective hardware and wrong bulk color;

C. Wrong items, sizes or colors shipped due to our packing error;

D. Goods damaged in transit if shipping is arranged by us.

Claim Time Limit

All quality complaints must be submitted in writing within 14 calendar days after goods receipt, with defect photos/videos, order number and PO number attached. Overdue claims will not be accepted.

3. Non-Returnable & Non-Refundable Situations

A. Custom OEM bulk orders after sample confirmation and deposit payment;

B. Minor color difference and slight fabric variation within industry standard;

C. Damage caused by buyer’s improper washing, ironing, storage or private modification;

D. Seasonal styles and clearance discounted items (excluding serious factory defects);

E. Subjective dissatisfaction on style, hand feel or fitting after resale;

F. Orders canceled after raw material procurement or cutting starts.

4. Sample Order Refund Rules

A. Sample fee is non-refundable once sampling starts;

B. We offer one free remake if samples fail to meet confirmed design requirements (buyer pays round-trip shipping);

C. Sample fee can be deducted from your formal bulk order when reaching our MOQ.

5. Return Authorization Process

A. Contact us via WhatsApp or official email to apply for RMA number;

B. Provide order ID, defect evidence and defective quantity;

C. We review within 3-5 working days and inform return instructions after approval;

D. Do not send items back without RMA. Unauthorized returns will be rejected and sent back at buyer’s cost.

6. Shipping Cost Responsibility

A. We cover return shipping cost for factory defects, wrong shipment and logistics damage;

B. All approved buyer-initiated returns: all freight, customs duty and handling fees shall be borne by buyer. Original delivery fee is non-refundable.

7. Inspection & Refund Processing

A. QC inspection will be finished within 5 working days after receiving returned goods;

B. Solutions for confirmed factory defects (we reserve final decision): free repair, product replacement, store credit or partial refund;

C. Refund will be completed within 7-10 working days after inspection, actual arrival time depends on payment platform.

8. Special Statement

We will not compensate any indirect losses including sales loss, profit loss and client compensation caused by delivery delay or minor qualified product defects.